Accompany displays email and meeting history for Contacts if you grant access to mail and calendars. If any information is missing, try these troubleshooting steps:
- Ensure accounts are connected. If an account has expired, Accompany can no longer connect to it to get up-to-date calendar and email information. Check Settings.
- Check email permissions. In the past, Accompany didn't ask for email read permissions; if that's the case with your account, they'll need to be explicitly enabled. Head to More > Settings in iOS or the Accounts and Devices page on web to grant these additional permissions.
- Connect additional accounts. If Accompany doesn't have access to a given account, we won't be able to display email or meeting history. Example: if you email Jane using a personal email but only have a work email connected, we won't display messages from her.
- Sync window. Accompany syncs with email and calendar regularly, but it may take a few hours for recent emails or meetings to appear.
Email or meeting history is still missing? Let us know!
Note: Accompany does not store emails and instead queries your email provider directly. The retrieval process can take a few moments, depending on your provider and connection quality.